Website Terms of Use

1.  About These Terms

1.1  Who We Are

This website (www.hancockhamlin.co.uk) is operated by HancockHamlin Ltd, a company registered in England and Wales (Company Number: 12394072), with its registered office at 11 & 12 The Courtyard, St Mary’s Chare, Hexham, Northumberland NE46 1NH.

You can contact us by email at hh@hancockhamlin.co.uk or by writing to us at our registered address.

1.2  What These Terms Cover

These Website Terms of Use (the “Terms”) govern your access to and use of this website and the services and content available through it. By using this website, you accept these Terms in full. If you do not agree with them, please do not use this website.

These Terms apply to all users of this website, including visitors, registered users and programme participants. Certain sections apply specifically to users who make a booking or purchase through this website; those sections are clearly identified.

1.3  Changes to These Terms

We may update these Terms from time to time. The version number and effective date shown above and in the document header indicate the current version. We will post any changes on this page and, where changes are material, we will notify registered users by email.

Your continued use of this website after any update constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you should stop using this website.

2.  Using This Website

2.1  Permitted Use

You may use this website for lawful purposes only. You must not use it:

•       in any way that breaches any applicable local, national or international law or regulation;

•       in any way that is fraudulent or has any fraudulent purpose or effect;

•       to transmit unsolicited commercial communications;

•       to knowingly introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material;

•       to attempt to gain unauthorised access to any part of this website or any system or database connected to it.

2.2  Availability

We do not guarantee that this website will always be available or that access will be uninterrupted. We may suspend, restrict or withdraw access to the website or any part of it without notice. We will not be liable for any loss or inconvenience arising from unavailability.

2.3  Accuracy of Information

The content on this website is provided for general information purposes. While we make reasonable efforts to ensure accuracy, we make no warranties or representations about the completeness, reliability or suitability of any information on this website. You should not rely on it as the sole basis for any decision.

3.  Website Features and Services

This website provides the following features, each of which is subject to these Terms and, where indicated, to additional documents referenced below.

3.1  Informational Pages

Pages describing HancockHamlin’s services, programmes, team and approach are provided for information only. Nothing on these pages constitutes a contractual offer unless expressly stated.

3.2  Contact and Enquiry Forms

You may submit enquiries to us using forms on this website. By submitting a form, you consent to HancockHamlin processing the personal data you provide in order to respond to your enquiry. Please see our Privacy Notice [v.1.1] for full details of how we use this data and your rights.

3.3  Programme Booking and Payment

You may book and pay for HancockHamlin programmes, including the Beyond the Blueprint programme, through this website. Payments are processed via Stripe, a third-party payment processor. HancockHamlin does not store your payment card details.

Booking a programme through this website constitutes a contractual offer. Your booking is not confirmed until you receive written confirmation from HancockHamlin. The specific terms governing programme bookings, cancellation, refunds and your consumer rights are set out in the Beyond the Blueprint Programme Terms and Conditions, which you will be required to accept at the point of booking. In the event of any conflict between those Programme Terms and Conditions and these Website Terms, the Programme Terms and Conditions shall prevail in respect of the programme.

3.4  Member and Participant Area

Certain areas of this website are accessible only to registered programme participants. Access to these areas is governed by the credentials issued to you by HancockHamlin at or around programme commencement. You are responsible for keeping your login credentials confidential and must not share them with any third party. HancockHamlin reserves the right to suspend or withdraw access if credentials are misused or if you breach these Terms or the Participant Code of Conduct and Agreement.

3.5  Email Sign-Up and Newsletter

You may register to receive communications from HancockHamlin, including programme updates, newsletters and thought leadership content. By registering, you consent to receiving such communications. You may withdraw consent and unsubscribe at any time using the unsubscribe link included in every communication, or by contacting us directly. Please see our Privacy Notice [v.1.1] for full details.

3.6  Embedded Third-Party Tools

This website embeds or links to tools and platforms operated by third parties, including (without limitation) Zoom, HubSpot, Calendly and Stripe. These tools are provided by their respective operators under separate terms of service. HancockHamlin accepts no responsibility for the operation, availability, data handling or content of any third-party platform.

When you interact with a third-party tool through this website, you do so subject to that platform’s own terms and privacy policy. We encourage you to review those terms before use. The presence of a link to or embed of a third-party tool does not constitute endorsement of that platform by HancockHamlin.

A list of the third-party processors used in connection with this website and HancockHamlin’s programmes is maintained in our Privacy Notice [v.1.1].

4.  Intellectual Property

4.1  HancockHamlin Content

All content on this website — including text, graphics, logos, images, programme materials and frameworks — is the intellectual property of HancockHamlin Ltd or its licensors and is protected by copyright and other applicable intellectual property laws. All rights are reserved.

You may view, print and download content from this website for your own personal use or in the immediate execution of your professional role. You must not:

•       redistribute, resell or otherwise make content available to third parties (whether for payment or free of charge);

•       use content for any commercial purpose;

•       use content for any training and development, coaching, facilitation or educational activity, whether commercial or not;

•       modify, adapt or create derivative works from any content without our express written permission.

Any use of HancockHamlin content beyond these permitted purposes requires our prior written consent. Requests should be directed to hh@hancockhamlin.co.uk.

4.2  Participant-Generated Content

Where you submit content to HancockHamlin — whether through programme activities, forms, reflective exercises or other means — you retain ownership of that content.

By submitting content, you grant HancockHamlin a non-exclusive, royalty-free licence to use anonymised or aggregated versions of that content for the purposes of programme improvement, research and marketing. HancockHamlin will not use individually identifiable content for marketing purposes without your separate, explicit consent.

4.3  Trademarks and Brand

HancockHamlin, EvolveCollective and Beyond the Blueprint are trading names and brands of HancockHamlin Ltd. You must not use them in any way that implies association with, endorsement by, or approval from HancockHamlin without our prior written consent.

4.4  Reporting Infringement

If you believe that any content on this website infringes your intellectual property rights, please contact us at hh@hancockhamlin.co.uk with full details of the alleged infringement. We will investigate and respond in accordance with our legal obligations.

5.  Data Protection and Privacy

HancockHamlin is committed to protecting your personal data and processing it in accordance with UK GDPR and the Data Protection Act 2018.

The following documents set out our data protection practices in full:

•       Privacy Notice [v.1.1] — how we collect, use, store, share and delete your personal data, including provisions relevant to participants based outside the United Kingdom

•       Cookie Notice [v.1.1] — how we use cookies and similar technologies on this website and how you can manage your preferences

•       Data Retention Schedule [v.1.0] — how long we keep different categories of personal data

By using this website, you acknowledge that you have read and understood our Privacy Notice and Cookie Notice. These form part of the agreement between you and HancockHamlin.

6.  Booking, Payment, Cancellation and Refunds

The following provisions apply to all bookings made through this website. For the avoidance of doubt, the full contractual terms governing programme participation — including all obligations on HancockHamlin and the participant — are set out in the Beyond the Blueprint Programme Terms and Conditions.

6.1  Booking Process

Bookings are accepted via the payment and booking functionality on this website. Payment is processed via Stripe. A booking is not confirmed until you receive written confirmation from HancockHamlin.

A non-refundable booking fee of £tbc is payable at the point of booking. The remainder of the programme fee is payable in accordance with the payment schedule set out in your confirmation and the Programme Terms and Conditions.

6.2  Your Right to Cancel (Cooling-Off Period)

If you are a consumer (an individual booking for purposes outside your trade, business or profession), you have the right to cancel your booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your cancellation period is the shorter of:

•       14 calendar days from the date of your booking confirmation; or

•       the time remaining until the programme start date, if the programme is due to begin within 14 days of booking.

To exercise your right to cancel, you must notify us in writing before the cancellation period expires. You may do so by email to hh@hancockhamlin.co.uk or by completing and returning a cancellation notice. We will acknowledge your cancellation promptly.

If you cancel within the cooling-off period, we will refund all sums paid except the non-refundable booking fee within 14 days of receiving your cancellation notice.

6.3  Cancellation After the Cooling-Off Period

If you cancel your booking after the cooling-off period has expired, you may:

•       receive a full refund of all sums paid (excluding the non-refundable booking fee); or

•       transfer your place to a future cohort (deferral), subject to availability.

To request a cancellation or deferral, please contact us at hh@hancockhamlin.co.uk. We will confirm your options in writing.

Note: The non-refundable booking fee of £tbc is retained in all cancellation scenarios, including cooling-off period cancellations, as it covers administration costs incurred at the point of booking.

6.4  Cancellation or Rescheduling by HancockHamlin

In the unlikely event that HancockHamlin cancels or significantly reschedules a programme cohort:

If cancellation or rescheduling occurs before the programme starts:

•       we will offer you a full refund of all sums paid (including the booking fee); or

•       we will offer you a transfer to a future cohort, at your option.

If cancellation occurs after the programme has started:

•       we will offer a refund equivalent to the proportion of the programme not yet delivered (calculated on the basis of the number of weeks or sessions remaining out of the total programme); or

•       we will offer a transfer to a future cohort, at your option.

We will notify you of any such cancellation or rescheduling as early as possible. A ‘significant’ rescheduling means a change of more than 14 days to the programme start date or a change to the programme structure that materially affects what was contracted for.

7.  Programme Conduct

The conduct expected of participants during the Beyond the Blueprint programme — including behaviour in live sessions, confidentiality of peer contributions, and recording restrictions — is set out in the Participant Code of Conduct and Agreement.

By booking a place on the programme, you agree to be bound by that Code of Conduct and Agreement, which you will be required to accept before programme commencement.

HancockHamlin reserves the right to remove a participant from the programme, without refund, where that participant’s conduct materially and persistently breaches the Code of Conduct or causes harm to other participants or facilitators.

8.  Limitation of Liability

8.1  What We Are Not Liable For

To the fullest extent permitted by applicable law, HancockHamlin excludes liability for:

•       any indirect, consequential, special or incidental loss or damage;

•       loss of profits, revenue, business, contracts, anticipated savings, data or goodwill;

•       loss or damage arising from your use of, or inability to use, this website or any third-party platform accessed through it;

•       loss or damage arising from the content, availability or conduct of any third-party platform, tool or service;

•       any loss or damage resulting from viruses, distributed denial-of-service attacks or other technologically harmful material.

8.2  What We Cannot Exclude

Nothing in these Terms limits or excludes HancockHamlin’s liability for:

•       death or personal injury caused by our negligence;

•       fraud or fraudulent misrepresentation;

•       any other liability that cannot be excluded or limited under applicable English law.

8.3  Consumer Rights

If you are a consumer, these Terms do not affect your statutory rights under English law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.4  International Participants

This website and the services available through it are operated from the United Kingdom and are subject to English law. If you access this website from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with your local laws to the extent that they apply. HancockHamlin does not represent that content or services are appropriate or available in all jurisdictions.

Participants based outside the United Kingdom acknowledge that their statutory rights may differ from those available under English law. HancockHamlin will always seek to act fairly and in good faith; however, liability and remedies arising from the use of this website and participation in HancockHamlin programmes will be determined under English law in accordance with these Terms.

9.  Disputes and Governing Law

9.1  Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

9.2  Dispute Resolution — Tiered Escalation

HancockHamlin values its relationships with participants, clients and collaborators and is committed to resolving any disputes promptly and fairly. If a dispute arises, the following escalation process must be followed before either party commences formal legal proceedings:

Step 1 — Informal Resolution (within 20 business days)

Either party may raise a dispute by contacting the other in writing (including by email). The parties will use reasonable endeavours to resolve the matter informally within 20 business days of the dispute being raised.

Step 2 — Mediation (within 40 business days of Step 1 failure)

If the dispute is not resolved informally under Step 1, either party may request that the matter be referred to mediation. The parties will use reasonable endeavours to agree on a mediator; if they cannot agree within 10 business days of a mediation request being made, either party may apply to the Centre for Effective Dispute Resolution (CEDR) or a comparable UK mediation body to appoint a mediator. The costs of mediation will be shared equally unless the mediator directs otherwise. Participation in mediation is a condition precedent to commencing litigation under Step 3.

Step 3 — Litigation

If the dispute is not resolved through mediation, either party may commence proceedings in the courts of England and Wales, which shall have exclusive jurisdiction to settle any dispute or claim.

9.3  Urgent and Interim Relief

Nothing in this clause 9 prevents either party from seeking urgent or interim relief (including injunctive relief) from a court of competent jurisdiction where necessary to protect that party’s rights, pending completion of the escalation process.

10.  General Provisions

10.1  Entire Agreement

These Terms (together with the documents referred to in them) constitute the entire agreement between you and HancockHamlin with respect to your use of this website and supersede all previous agreements, representations and understandings relating to that subject matter.

10.2  Severability

If any provision of these Terms is found by a court to be unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

10.3  Waiver

No failure or delay by HancockHamlin in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

10.4  Third-Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated.

10.5  Links to This Website

You may link to our home page, provided you do so in a way that is fair and lawful and does not damage our reputation. You must not imply any form of association, approval or endorsement where none exists. We reserve the right to withdraw linking permission at any time.

11.  Contact Us

If you have any questions about these Terms, or about the use of this website, please contact us:

By email: hh@hancockhamlin.co.uk

By post: HancockHamlin Ltd, 11 & 12 The Courtyard, St Mary’s Chare, Hexham, Northumberland NE46 1NH, UK

For data protection queries specifically, please refer to our Privacy Notice [v.1.1] for contact details of our designated data protection point of contact.